Last updated: March 29, 2026
Overview
This page summarizes how Explorebits handles digital delivery, billing, cancellations, and refunds for direct service engagements and initial product discussions.
Business contact: hello@explorebits.com
Business phone: +1 (302) 308-2860
WhatsApp: +1 (302) 308-2860
Business address: 8 The Green, Ste A, Dover, DE 19901, United States
Delivery model
- Explorebits provides digital services and software-related delivery. There is no physical shipping for the standard service packages described on this site.
- Delivery is typically provided through documented recommendations, repository work, implementation support, technical notes, walkthrough calls, or other digital deliverables defined in writing.
- Product-specific activation, access, or licensing terms may be handled separately when a product is sold under its own brand.
Billing approach
- The billing structure is confirmed in writing before work begins.
- Common delivery models include fixed-scope audits, time-boxed sprints, and milestone-based delivery.
- Public pricing on `/pricing` is starting-price guidance, not a binding quote for every scope.
Cancellations and scheduling
- Either side may decide not to proceed before paid work starts.
- If an engagement is canceled before work begins, prepaid amounts may be refunded minus any non-recoverable third-party costs or explicitly reserved commitments already incurred.
- If an engagement is canceled after work has started, completed work, work in progress, reserved delivery time, and non-recoverable committed costs are generally non-refundable.
- Rescheduling requests should be raised as early as possible because delivery windows are planned around confirmed work.
Delivery concerns and refund review
- If you believe a delivered scope does not materially match the written agreement, contact Explorebits promptly at hello@explorebits.com.
- Explorebits will review the issue in good faith and may propose clarification, remediation, a revised delivery plan, or an appropriate credit or refund for any clearly undelivered portion, depending on the facts and the governing written agreement.
- Completed advisory work, already-consumed delivery time, and custom work performed to the agreed scope are generally not refundable.
Product-specific terms
Products operated by Explorebits may publish separate billing, cancellation, or subscription terms on their own product pages when applicable.
Contact
For billing or delivery questions, contact hello@explorebits.com or use `/contact`.