Last updated: March 29, 2026
How engagements start
The standard path is:
- initial discussion
- fit and scope confirmation
- written proposal or agreement
- kickoff after access readiness and scheduling are confirmed
Engagement models
- System Audit: fixed-scope review with a written output
- Reliability / Performance Sprint: time-boxed delivery against a defined objective
- Module Delivery: milestone-based delivery with explicit acceptance criteria
- Retainer: optional ongoing support when both sides agree that continued ownership is needed
Delivery expectations
- Work starts after scope clarity, scheduling, and access readiness are confirmed.
- Timelines depend on the agreed scope, dependency turnaround, and how quickly required inputs are available.
- Deliverables are digital unless a separate written agreement states otherwise.
- Scope changes are handled explicitly rather than being folded into the original work without review.
Client responsibilities
- Provide accurate business, technical, and timeline information during intake and scoping.
- Provide the access, assets, data samples, and decision-making contacts needed to keep delivery moving.
- Raise blockers, missing inputs, or acceptance concerns promptly so they can be addressed within the active engagement window.
Communication and handover
- Explorebits aims to keep scope, assumptions, decisions, and handover notes documented.
- Communication may occur by email, scheduled calls, or WhatsApp when practical, but formal scope and billing decisions are confirmed in writing.
- Final handover content depends on the agreed engagement model and deliverables.
Scheduling, changes, and cancellations
- Kickoff dates are agreed directly with Explorebits.
- If work needs to be rescheduled, discuss it as early as possible.
- Material scope changes may require timeline and pricing updates.
- Billing, delivery, cancellation, and refund expectations are summarized on `/billing-refund-policy` and may be refined further in the written agreement for the specific engagement.
Support and contact
Primary business contact: hello@explorebits.com
Business phone: +1 (302) 308-2860
WhatsApp: +1 (302) 308-2860
Business address: 8 The Green, Ste A, Dover, DE 19901, United States
Contact page: /contact